{"id":76493,"date":"2022-05-10T16:33:17","date_gmt":"2022-05-10T19:33:17","guid":{"rendered":"https:\/\/veraz.com.br\/cpers\/?p=76493"},"modified":"2022-05-10T17:01:39","modified_gmt":"2022-05-10T20:01:39","slug":"ipe-saude-implanta-canal-proprio-de-ouvidoria","status":"publish","type":"post","link":"https:\/\/veraz.com.br\/cpers\/ipe-saude-implanta-canal-proprio-de-ouvidoria\/","title":{"rendered":"IPE Sa\u00fade implanta canal pr\u00f3prio de Ouvidoria"},"content":{"rendered":"<p dir=\"ltr\">Os usu\u00e1rios(as) do IPE Sa\u00fade passam a contar com um novo canal para o recebimento de reclama\u00e7\u00f5es, sugest\u00f5es e elogios &#8211; uma Ouvidoria pr\u00f3pria e especializada passa a integrar a estrutura do instituto. A medida \u00e9 fruto de muita press\u00e3o dos representantes do CPERS e outras entidades do Conselho de Administra\u00e7\u00e3o do IPE Sa\u00fade.<\/p>\n<p>O trabalho de implanta\u00e7\u00e3o da estrutura ser\u00e1 coordenado pela analista de Gest\u00e3o P\u00fablica, Simone Silva Scheeffer, que j\u00e1 atuava na Ouvidoria Geral do Estado e tem experi\u00eancia com demandas do IPE desde 2015, antes mesmo do projeto de especializa\u00e7\u00e3o que separou o antigo IPERGS em autarquias distintas (IPE Sa\u00fade e IPE Prev).<\/p>\n<p dir=\"ltr\">A presen\u00e7a da ouvidoria dentro da institui\u00e7\u00e3o, com previs\u00e3o no regulamento do IPE Sa\u00fade, vem ao encontro do novo modelo de gest\u00e3o do instituto, cujo foco deve estar centrado no usu\u00e1rio, al\u00e9m de possibilitar uma atua\u00e7\u00e3o mais pr\u00f3xima e eficiente junto \u00e0s diversas \u00e1reas.<\/p>\n<p dir=\"ltr\">De acordo com o presidente do IPE Sa\u00fade, Bruno Jatene, a \u00e1rea ter\u00e1 um papel estrat\u00e9gico. \u201cJ\u00e1 iniciamos, desde a primeira semana, uma agenda permanente de reuni\u00f5es para acompanhamento, de forma \u00e1gil e especializada, das demandas.\u00a0 Al\u00e9m de possibilitar uma atua\u00e7\u00e3o mais local e eficiente junto \u00e0s diversas \u00e1reas, por meio dessa escuta mais pr\u00f3xima dos usu\u00e1rios, h\u00e1 um ganho na possibilidade de se adotar a\u00e7\u00f5es mais assertivas, com foco n\u00e3o somente em resolver os problemas, mas na busca de solu\u00e7\u00f5es que antecipem prov\u00e1veis intercorr\u00eancias\u201d, afirma Jatene.<\/p>\n<p>Para Simone, que conta com uma certifica\u00e7\u00e3o espec\u00edfica na \u00e1rea, trabalhar na Ouvidoria \u00e9 desafiador e motivante. \u201c\u00c9 muito gratificante quando conseguimos responder \u00e0s pessoas. Estar dentro do IPE Sa\u00fade vai possibilitar uma melhor gest\u00e3o das demandas e a identifica\u00e7\u00e3o de oportunidades para melhorias, como mais agilidade no tempo de resposta, por exemplo\u201d, aponta ela.<\/p>\n<p>Para acessar o canal da Ouvidoria,\u00a0<a href=\"http:\/\/ipesaude.rs.gov.br\/ouvidoria-62792110ec7f2\">clique aqui.\u00a0<\/a><\/p>\n<p><strong>Curr\u00edculo<\/strong><\/p>\n<p dir=\"ltr\">Simone Silva Scheeffer \u00e9 graduada pela Unisinos em Administra\u00e7\u00e3o &#8211; Habilita\u00e7\u00e3o em Recursos Humanos; p\u00f3s-graduada em Gest\u00e3o P\u00fablica pela Uniasselvi e Certificada pela Ouvidoria Geral da Uni\u00e3o (OGU) em Ouvidoria. Atua como analista de Gest\u00e3o P\u00fablica no Governo do Estado desde 2013 e atende a demandas do IPE desde 2015, na Ouvidoria Setorial.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Os usu\u00e1rios(as) do IPE Sa\u00fade passam a contar com um &#8230;<\/p>\n","protected":false},"author":62,"featured_media":76495,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[65],"tags":[888,5750,3113,520,5019],"coauthors":[],"class_list":["post-76493","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias","tag-ipe-saude","tag-ouvidoria","tag-pressao","tag-servidores","tag-usuarios"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>IPE Sa\u00fade implanta canal pr\u00f3prio de Ouvidoria<\/title>\n<meta name=\"description\" content=\"O CPERS \u00e9 um dos maiores e mais atuantes sindicatos do pa\u00eds, representando cerca de 80 mil trabalhadores(as) em educa\u00e7\u00e3o do Estado do Rio Grande do Sul.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IPE Sa\u00fade implanta canal pr\u00f3prio de Ouvidoria\" \/>\n<meta property=\"og:description\" content=\"O CPERS \u00e9 um dos maiores e mais atuantes sindicatos do pa\u00eds, representando cerca de 80 mil trabalhadores(as) em educa\u00e7\u00e3o do Estado do Rio Grande do Sul.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/veraz.com.br\/cpers\/ipe-saude-implanta-canal-proprio-de-ouvidoria\/\" \/>\n<meta property=\"og:site_name\" content=\"CPERS - 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